Support

Questions, problems or ideas: email support@lanesapp.com.au and you will hear back within two working days.

Waxnote doesn’t write notes

Notes need Apple Intelligence. Check it is turned on in Settings > Apple Intelligence & Siri, and that its models have finished downloading. Long meetings use Private Cloud Compute; if Apple’s limit for now is reached, Waxnote writes the notes as soon as it resets, or you can write them on the device straight away.

My meetings aren’t on my other iPhone or Mac

Waxnote keeps meetings in your iCloud. Both devices need to be signed in to the same Apple Account with iCloud turned on for Waxnote in Settings > your name > iCloud. Pull down on the meeting list on iPhone, or press Command-R on Mac, to fetch the latest.

Google Meet notes don’t arrive

Open Waxnote > Settings > Google Meet > Forward by email and follow the steps again. Gmail needs the forwarding address confirmed and a filter that forwards the “Notes by Gemini” emails.

Connecting an agent on your Mac

Open Waxnote > Settings > Agents, turn on Let agents read my meetings and press Copy Claude Code Command, then paste it into Terminal. Other agents that support MCP over HTTP can use the address and key shown there. Waxnote has to be open for an agent to reach it. Resetting the key stops every agent using the old one, on all your Macs.

Managing Waxnote Plus

Waxnote Plus is billed by Apple. To change or cancel it, open Settings > your name > Subscriptions on your iPhone. If you’ve subscribed and it isn’t showing, use Restore in the Waxnote Plus screen.

Deleting your data

Deleting a meeting removes it from all your devices. Deleting Waxnote and its iCloud data (Settings > your name > iCloud > Manage Storage) removes everything. To remove the Google connection, open Settings > Google Meet and tap Disconnect. See the privacy policy for more.